Value Equation
Businesses need to work urgently to not only create new value but also capture that value in a timely manner. Research suggests that organizations that emphasize both aspects equally, tend to see higher CAGR growth
Customer Loyalty
Customer loyalty is paramount. Loyalty however, is a factor of providing meaningful and delightful experiences to customers along with servicing them appropriately. As Tony Hsieh, CEO of Zappos famously said - “Customer service shouldn’t just be a department, it should be the entire company”
Rapid Innovation
Employing an innovation capability, that acts as a platform to launch big, bold ideas that generally get quashed in the daily operational grind. Organizations should make it a tradition to developing ideas and moving them from concept to design to launches quickly
Empowering Culture
Passing autonomy from board rooms down to each individual contributor enables each employee to show up with the required motivation and creativity daily. Harnessing an army of intrapreneurs across the organization creates an environment where the whole is truly greater than the sum of its parts.
Employee Engagement
People are the greatest asset any organization posses. Create impactful and meaningful engagement so that the employees feel passionate about their jobs and are committed to the company’s vision, mission, values and objectives
Employee Productivity
While market forces work to change circumstances and assumptions, innovation and technology are also revolutionizing the current workplace at the same time. Shared understanding and accountability, along with streamlined processes and proper tooling are an absolute necessity to achieve desired levels of productivity across the organization
Faster Releases
Companies providing an excellent customer experience enjoy 5x more revenue growth compared to companies delivering a poor customer experience. Calculating ROI of customer experience initiatives helps marketing and customer service teams strategize and make key business decisions
Return on Investments
Companies providing an excellent customer experience enjoy 5x more revenue growth compared to companies delivering a poor customer experience. Calculating ROI of customer experience initiatives helps marketing and customer service teams strategize and make key business decisions
Reduced Risks
Software development lifecycles that iteratively produce and deploy secure software with continuous testing, produce robust and resilient software products that scale with business needs while reducing cyber and operational risks for businesses
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